Getting Started with Premium

Just upgraded to Premium? Read this.

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25 articles in this collection
Written by Andrei Zakhareuski
Frequently Asked Questions

How do I enable/disable auto-renewal?

Applicable to CNA Premium Monthly plan only
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Written by Andrei Zakhareuski
Updated over a week ago

Can I share my Premium account with anybody?

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Written by Andrei Zakhareuski
Updated over a week ago

I cannot login to my Premium account. What should I do?

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Written by Andrei Zakhareuski
Updated over a week ago

I've just upgraded to Premium, but some of the tests are still locked!

Can't access some of the Premium tests? Read this.
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Written by Andrei Zakhareuski
Updated over a week ago

I answered a test question incorrectly, but the number of questions in my Challenge Bank did not increase. Why?

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Written by Andrei Zakhareuski
Updated over a week ago

I have a technical issue with reading or printing the PDF e-books

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Written by Andrei Zakhareuski
Updated over a week ago

I entered the wrong e-mail address when I signed up for Premium.

How can I change it?
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Written by Andrei Zakhareuski
Updated over a week ago

Will these exact questions be on my actual CNA test?

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Written by Andrei Zakhareuski
Updated over a week ago

How do I print the cheat sheets?

For the plans that allow access to printable cheat sheets
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Written by Andrei Zakhareuski
Updated over a week ago

Do you provide paper copies of the Cheat Sheets?

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Written by Andrei Zakhareuski
Updated over a week ago

How do I download the Cheat Sheets?

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Written by Andrei Zakhareuski
Updated over a week ago

The PDF doesn't fit the page when I print it, what can I do?

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Written by Andrei Zakhareuski
Updated over a week ago

I have upgraded to Premium, but I don't see the Premium-only tests.

Where can I find them?
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Written by Andrei Zakhareuski
Updated over a week ago

How do I pause and resume a test?

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Written by Andrei Zakhareuski
Updated over a week ago

Can I use my Premium account on another computer or smartphone?

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Written by Andrei Zakhareuski
Updated over a week ago