Getting Started with Premium

Just upgraded to Premium? Read this.

Andrei Zakhareuski avatar Marina Matsiukhova avatar
25 articles in this collection
Written by Andrei Zakhareuski and Marina Matsiukhova
Frequently Asked Questions

How do I disable auto-renewal?

Applicable to CNA Premium Monthly plan only
Andrei Zakhareuski avatar
Written by Andrei Zakhareuski
Updated over a week ago

Can I share my Premium account with anybody?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

I cannot login to my Premium account. What should I do?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

I've just upgraded to Premium, but some of the tests are still locked!

Can't access some of the Premium tests? Read this.
Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

I answered a test question incorrectly, but the number of questions in my Challenge Bank did not increase. Why?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

I have a technical issue with reading or printing the PDF e-books

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

I entered the wrong e-mail address when I signed up for Premium.

How can I change it?
Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

Will these exact questions be on my actual CNA test?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

How do I print the cheat sheets?

For the plans that allow access to printable cheat sheets
Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

Do you provide paper copies of the Cheat Sheets?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

How do I download the Cheat Sheets?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

The PDF doesn't fit the page when I print it, what can I do?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

I have upgraded to Premium, but I don't see the Premium-only tests.

Where can I find them?
Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

How do I pause and resume a test?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago

Can I use my Premium account on another computer or smartphone?

Marina Matsiukhova avatar
Written by Marina Matsiukhova
Updated over a week ago