How does the Pass Guarantee work?

Learn how our Pass Guarantee protects you if you fail at the official CNA exam.

Written by Marina Matsiukhova
Updated over a week ago

What's the best strategy to help me prepare for my official exam?

Written by Marina Matsiukhova
Updated over a week ago

Does My Premium Membership Ever Expire?

Do I need to renew it every month for it to stay active?

Written by Marina Matsiukhova
Updated over a week ago

Refund Policy

Written by Marina Matsiukhova
Updated over a week ago

Cheat Sheets Disclaimer

Written by Marina Matsiukhova
Updated over a week ago

Pass Probability

Written by Marina Matsiukhova
Updated over a week ago

Smart Challenge Bank

Written by Marina Matsiukhova
Updated over a week ago

Question Skipping

Written by Marina Matsiukhova
Updated over a week ago

Night Mode

Written by Marina Matsiukhova
Updated over a week ago

Answer Popularity

Written by Marina Matsiukhova
Updated over a week ago

How do I disable auto-renewal?

Applicable to CNA Premium Monthly plan only

Written by Andrei Zakhareuski
Updated over a week ago

Can I share my Premium account with anybody?

Written by Marina Matsiukhova
Updated over a week ago

I cannot login to my Premium account. What should I do?

Written by Marina Matsiukhova
Updated over a week ago

I've just upgraded to Premium, but some of the tests are still locked!

Can't access some of the Premium tests? Read this.

Written by Marina Matsiukhova
Updated over a week ago

I answered a test question incorrectly, but the number of questions in my Challenge Bank did not increase. Why?

Written by Marina Matsiukhova
Updated over a week ago

I have a technical issue with reading or printing the PDF e-books

Written by Marina Matsiukhova
Updated over a week ago

I entered the wrong e-mail address when I signed up for Premium.

How can I change it?

Written by Marina Matsiukhova
Updated over a week ago

Will these exact questions be on my actual CNA test?

Written by Marina Matsiukhova
Updated over a week ago

How do I print the cheat sheets?

For the plans that allow access to printable cheat sheets

Written by Marina Matsiukhova
Updated over a week ago

Do you provide paper copies of the Cheat Sheets?

Written by Marina Matsiukhova
Updated over a week ago

How do I download the Cheat Sheets?

Written by Marina Matsiukhova
Updated over a week ago

The PDF doesn't fit the page when I print it, what can I do?

Written by Marina Matsiukhova
Updated over a week ago

I have upgraded to Premium, but I don't see the Premium-only tests.

Where can I find them?

Written by Marina Matsiukhova
Updated over a week ago

How do I pause and resume a test?

Written by Marina Matsiukhova
Updated over a week ago

Can I use my Premium account on another computer or smartphone?

Written by Marina Matsiukhova
Updated over a week ago