Getting Started with Premium

Just upgraded to Premium? Read this.

25 articles in this collection
Written by Andrei Zakhareuski

How does the Pass Guarantee work?

Learn how our Pass Guarantee protects you if you fail at the official CNA exam.

Written by Andrei Zakhareuski
Updated over a week ago

What's the best strategy to help me prepare for my official exam?

Written by Andrei Zakhareuski
Updated over a week ago

Refund Policy

Written by Andrei Zakhareuski
Updated over a week ago

Does My Premium Membership Ever Expire?

Do I need to renew it every month for it to stay active?

Written by Andrei Zakhareuski
Updated over a week ago

Cheat Sheets Disclaimer

Written by Andrei Zakhareuski
Updated over a week ago

Features

Pass Probability

Written by Andrei Zakhareuski
Updated over a week ago

Smart Challenge Bank

Written by Andrei Zakhareuski
Updated over a week ago

Question Skipping

Written by Andrei Zakhareuski
Updated over a week ago

Night Mode

Written by Andrei Zakhareuski
Updated over a week ago

Answer Popularity

Written by Andrei Zakhareuski
Updated over a week ago

Frequently Asked Questions

How do I enable/disable auto-renewal?

Applicable to CNA Premium Monthly plan only

Written by Andrei Zakhareuski
Updated over a week ago

Can I share my Premium account with anybody?

Written by Andrei Zakhareuski
Updated over a week ago

I cannot login to my Premium account. What should I do?

Written by Andrei Zakhareuski
Updated over a week ago

I've just upgraded to Premium, but some of the tests are still locked!

Can't access some of the Premium tests? Read this.

Written by Andrei Zakhareuski
Updated over a week ago

I answered a test question incorrectly, but the number of questions in my Challenge Bank did not increase. Why?

Written by Andrei Zakhareuski
Updated over a week ago

I have a technical issue with reading or printing the PDF e-books

Written by Andrei Zakhareuski
Updated over a week ago

I entered the wrong e-mail address when I signed up for Premium.

How can I change it?

Written by Andrei Zakhareuski
Updated over a week ago

Will these exact questions be on my actual CNA test?

Written by Andrei Zakhareuski
Updated over a week ago

How do I print the cheat sheets?

For the plans that allow access to printable cheat sheets

Written by Andrei Zakhareuski
Updated over a week ago

Do you provide paper copies of the Cheat Sheets?

Written by Andrei Zakhareuski
Updated over a week ago

How do I download the Cheat Sheets?

Written by Andrei Zakhareuski
Updated over a week ago

The PDF doesn't fit the page when I print it, what can I do?

Written by Andrei Zakhareuski
Updated over a week ago

I have upgraded to Premium, but I don't see the Premium-only tests.

Where can I find them?

Written by Andrei Zakhareuski
Updated over a week ago

How do I pause and resume a test?

Written by Andrei Zakhareuski
Updated over a week ago

Can I use my Premium account on another computer or smartphone?

Written by Andrei Zakhareuski
Updated over a week ago