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Getting Started with Premium
Getting Started with Premium
Just upgraded to Premium? Read this.

How does the Pass Guarantee work?
What's the best strategy to help me prepare for my official exam?
Refund Policy
Does My Premium Membership Ever Expire?
Cheat Sheets Disclaimer
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Can I share my Premium account with anybody?
I cannot login to my Premium account. What should I do?
I've just upgraded to Premium, but some of the tests are still locked!
I answered a test question incorrectly, but the number of questions in my Challenge Bank did not increase. Why?
I have a technical issue with reading or printing the PDF e-books
I entered the wrong e-mail address when I signed up for Premium.
Will these exact questions be on my actual CNA test?
How do I print the cheat sheets?
Do you provide paper copies of the Cheat Sheets?
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The PDF doesn't fit the page when I print it, what can I do?
I have upgraded to Premium, but I don't see the Premium-only tests.
How do I pause and resume a test?
Can I use my Premium account on another computer or smartphone?